Privacy Policy

This privacy policy explains how Elham Premium Honey (“Elham Honey”, “us”, “we”, or “our”) uses any personal information we collect about you when you use this website.

**What Type of Information Do We Collect?**

We collect and store any information you provide while using our website or through other means. This includes the Internet Protocol (IP) address used to connect your computer to the Internet, as well as your login details, email address, password, computer and connection information, and purchase history.

We may also use software tools to measure and collect session information, which includes page response times, the duration of visits to certain pages, interactions on those pages, and the methods used to navigate away from the page.

Additionally, we gather personally identifiable information, such as your name, email address, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and a personal profile.

How do we collect information?

When you make a transaction on our website, we collect personal information that you provide, including your name, address, and email address. This personal information will only be used for the specific purposes mentioned above.

We collect both personal and non-personal information for the following reasons:

1. To provide and operate our services.

2. To offer ongoing customer support and technical assistance to our users.

3. To communicate with our visitors and users regarding general or personalized service-related notices and promotional messages.

4. To create aggregated statistical data and other non-personal information, which we or our business partners may use to enhance our services.

5. To comply with all applicable laws and regulations.

How do we store, use, share, and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes.

What Are Cookies?

Cookies are small pieces of text sent by your web browser to a website you visit. A Cookie file is stored in your web browser and allows the Service or a third party to recognize you, make your next visit easier, and make the Service more useful to you. Cookies can operate in a “persistent” or “session” fashion.

How We Use Cookies

When you use and access the Service, we may place a number of Cookie files in your web browser. We use Cookies to enable certain functions of the Service, to provide analytics, and to store your preferences. We use both session and persistent Cookies on the Service, and we use different types of Cookies to run the Service. We may also use “essential” Cookies to authenticate users and prevent fraudulent use of user accounts.

Third-Party Cookies

In addition to our Cookies, we may also use third-party Cookies to report usage statistics of the Service or other functions.

What Are Your Choices Regarding Cookies?

If you’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser. Please note, however, that if you delete or refuse to accept Cookies, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where Can You Find More Information About Cookies

You can learn more about Cookies at the following third-party websites:

AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/

How can you withdraw their consent?

You must explain how your site visitors can withdraw their consent for the collection of personal information, as well as how they can delete or change the collected information.

If you don’t want us to process your data anymore, please contact us at care@elhampremiumhoney.com or send us mail to: Elham Premium Honey.

121 Street, NW, Edmonton, Alberta T5X 0H2.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This privacy policy was last updated in August 2025.

Questions and contact information

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at care@elhampremiumhoney.com or send us mail to: Elham Premium Honey,

121 Street, NW, Edmonton, Alberta T5X 0H2.